Quality Support

/Quality Support
Quality Support2018-02-13T11:26:36+00:00
Running Costs
Quality Support
Live Access

Benefits To Operators

Quality Digital Jukebox Support

There are many clear benefits of our JayBox to Operators and one of the most important is our high quality, 7 day a week, technical support. Because Jaybox is fully UK based you will always deal with a technical expert who is fully qualified in all technical aspects of the Jaybox. So regardless of whether its advice on installation, hardware or software support or advice to your engineers we are always at the other end of the phone ready to support you and your team.

Jukebox Soft Landing System

We are constantly innovating and developing ideas based on feedback from people like you who own and operate Jukeboxes. Our soft landing technology was developed in conjunction with operators who were looking to eliminate the most common cause of Jukebox failure which was a corrupt hard drive. Our soft landing system protects the hard drive in the Jukebox by detecting loss of mains power and it will then shut down the Jaybox in a controlled way protecting the hard drive and minimising the risk of it failing. We are the only Jukebox supplier to offer this system and it has hugely reduced the failure rate of our clients Jukeboxes reducing their repair and engineer costs.

Friendly Service

Jaybox have a industry leading reputation for professional customer service and support. As the ONLY Jukebox manufacturer who fully designs and builds their Jukebox in the UK you can be sure that when you look for technical support you will be speaking to someone who is intimately aware of all aspects of the build, design and installation of a Jaybox.


Online Diagnostics/Remote Repair

Live Access gives operators and engineers of our touchscreen jukeboxes the ability to remotely monitor the operational status of a Jaybox.
This provides the ability to identify maintenance needs prior to part failures which has the potential to allow scheduled maintenance visits and pre ordering of required parts prior to any visit.
It also allows operators to optimize commercial performance by delivering up to date financial statistics so trends can be identified far sooner.
Jaybox online design means system faults can be diagnosed and often remedied without the need for costly site visits which saves you money and keeps downtime to a minimum.

Extended Lifespan

Jaybox digital jukebox is designed with maximum lifespan in mind, and it is to this end that where possible we use the highest quality embedded technology with a guaranteed shelf life.
We also make all developments fully backwards compatible to allow affordable upgrading rather that the expense of replacing the entire jukebox unit.
Combine this with the ability to replace the front fascia with bespoke designs of your choice keeps your unit fresh and current.